Terms & Conditions

Terms and Conditions

Our Terms and Conditions outline the guidelines for using our services. By accessing and engaging with our platform, users agree to adhere to these terms for a seamless experience

Introduction

At xecall.co.uk, we are dedicated to upholding the trust and confidence of our website visitors and clients. This privacy notice outlines when and why we collect personal information, how we use it, when disclosure to others may occur, and the security measures in place. Mike Burkinshaw oversees all privacy matters for xecall.co.uk. For questions, contact us through the details below.

Service Description

xecall.co.uk Company offers call management and answering services to clients. Clients agree to provide accurate and up-to-date information for effective service delivery.

Confidentiality

The Company agrees to treat all client information with utmost confidentiality.
Clients acknowledge that call recordings and data may be stored securely for quality assurance.

Service Levels

The Company will strive to maintain high service levels, ensuring calls are answered promptly and professionally.
Clients are encouraged to provide feedback to improve service quality.

Termination of Services

Either party may terminate the service agreement with written notice.
The Company reserves the right to terminate services in case of non-payment or breach of contract.

Legal Compliance

Clients agree to use the services in compliance with all applicable laws and regulations.
The Company will not be held responsible for any legal consequences arising from client actions.

Limitation of Liability

The Company’s liability is limited to the fees paid for the services.
The Company is not liable for any indirect, incidental, or consequential damages.

Changes to Terms

The Company reserves the right to modify these terms and conditions with prior notice to clients.
By availing xe-call.co.uk Company services, clients acknowledge and agree to these terms and conditions.

Data Ownership

All data, including call recordings and client information, remains the property of xecall.co.uk.
xecall.co.uk will not use, share, or sell client data for any purpose other than providing the agreed-upon services.

Communication Channels

Clients agree to use designated communication channels for service-related inquiries with xecall.co.uk.
xecall.co.uk will respond to client queries and concerns within a reasonable timeframe using agreed-upon communication methods.

Service Customization

xecall.co.uk acknowledges that clients may require customization of call scripts and handling procedures.
Customizations must be communicated in writing, and xecall.co.uk will make reasonable efforts to accommodate such requests.

Force Majeure

Neither party, including xecall.co.uk, shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including but not limited to acts of God, natural disasters, or governmental actions.

Dispute Resolution

Any disputes arising from or relating to this agreement will be resolved through mediation, with both parties agreeing to a mutually acceptable mediator.
In case mediation fails, disputes shall be submitted to binding arbitration in accordance with the rules of [Arbitration Organization], and the decision of the arbitrator shall be final and binding.